Customer Feedback – Your views matter; add your comments here
Customer Feedback is an important resource for any company. We consider it to be a vital element in helping to shape our customer journey. Above all, CEAG commits to offering the best possible experience for everyone who does business with us.
CEAG customers come from many different industries, operating in a variety of sectors and in many different countries. Our service delivery is designed to be provided to the same high standard; no matter who or where we are selling to. Therefore, the aims of our customer journey are simple; easy and seamless.
We operate a consistent programme of internal quality assessment, where we examine our products and the service we provide. This is to ensure we are operating to the highest possible standards; aiming to exceed the expectations of anyone who chooses to do business with us. It’s very important for us to meet and exceed the expectations of everyone who does business with us and this is what we aim to do.
As part of our process of self-assessment, we have created an online customer satisfaction survey. It takes just a few clicks and around one minute of your time. If you are a CEAG customer, we are very pleased to have you on board and would be grateful if you would give us your feedback by following this link: https://www.surveymonkey.co.uk/r/77QGXM2.
If you would like to find out more about how we can help with your lighting requirements, our products and services information can be found here. In addition, our sales and customer service team are on hand to answer queries and deal with any requests you may have. Please call on +44 1226 206842 or email us on email@example.com.
Thanks for helping us to make sure our service continues to be world class!
Where in the World?
Every second of every day, somewhere in the world there’s a CEAG bulb shining. Our lighting products can be found in all environments, illuminating areas in some of the toughest conditions.
CEAG customers come to us from all over the world. Our lighting products illuminate spaces in more than thirty countries across all six of the inhabited continents on Earth. This demonstrates how our reputation has grown, from here in Barnsley, South Yorkshire, UK, to the farthest reaches of the world. As you can imagine, we’re pretty happy with that.
So, how have we achieved it? Our philosophy is simple; make the customer journey as easy and straightforward as possible. Moreover, consistently provide the best possible service and make sure that customers want to keep doing business with us.
Our Markets and Customers
Our UK market is growing, with more customers discovering exactly why CEAG has such a long history in the lighting industry. Additionally, exporting is a big part of our business.
There are some great opportunities for UK businesses to expand and grow their operations in international markets. Even though we’ve penetrated into thirty countries, each time we enter a new geographical market, it’s just as exciting as the first one!
Some of our international customers are prestigious global brands. Over the years, we’ve also supplied many national organisations, including rail infrastructures, aerospace, marine and defence. CEAG’s international reputation has been earned over many years. Our rich history is a testament to the consistency and quality of the products and services we provide.
Whilst CEAG has a big global reach, we make sure to treat all our customers as if they were local.
CEAG is Highly Commended!
With such a long history of manufacturing and exporting lighting solutions, components and accessories, in past years, CEAG seems to have been hiding it’s light under a bushel somewhat… if you’ll forgive the pun! It goes without saying therefore that we were very excited to be recognised by Barnsley and Rotherham Chamber of Commerce at their business awards. We are even more delighted to have been awarded a Highly Commended achievement!
CEAG was nominated in the category of ‘Innovation in Manufacturing’. The focus being on the incredible work our research and development team has done to keep the company at the forefront of lighting manufacture and supply.
Within the lighting industry, we are very proud of our long history, spanning more than 100 years. CEAG’s most famous creation is the LUMAX brand of bulbs, which is well known. Today, we continue to manufacture traditional automotive and other bulbs, using the original methods. This legacy work sits alongside supplying the latest in LED and halogen technology. For some of the incandescent bulbs and other items we manufacture, we are the only company that does so, giving us a unique position in the industries we supply. We are also recognised as the preferred supplier of lighting components to many national and global organisations.
CEAG currently supplies the national railway service in several countries, as well as providing components and accessories to defence and infrastructure organisations and of course, to companies of all sizes within the UK and in more than thirty countries around the world.
Some brilliant businesses were nominated in our category. We are very proud to be recognised alongside them and to be awarded as Highly Commended. This is a testament to the hard work and dedication of our employees, who have all been with the company for many years and can be very proud of the work they do.
The Barnsley and Rotherham Chamber of Commerce hosted an excellent event at Magna and there were hundreds of people in attendance. Once the formality of the awards was complete, everyone relaxed and caught up with friends and colleagues. There was definitely dancing – unfortunately however, there are no photographs of that! The team who attended the awards did have a very good evening celebrating our achievement though!